Debunking Common Collision Repair Myths
In a world where information—and misinformation—are so readily available, it’s getting harder than ever to separate facts from falsehoods. When you’ve been involved in an accident, the confusion surrounding these so-called “facts” about collision repair customer rights, insurance claims, and auto body shops in general can make an already stressful situation even worse.
In this article, we’re going to take a look at some common autobody repair myths that a surprising number of drivers still believe to be true. We’ll help you know the right questions to ask, and the red flags to watch for, so that you can navigate the process of restoring your vehicle with confidence, choose a collision repair shop that’s worthy of your trust, and get back on the road quickly and safely.
Myth #1: You Have to Use a Repair Shop Your Insurance Company Recommends
This is perhaps one of the most common collision repair myths. As a vehicle owner in Canada, you have the right to choose any collision repair shop you like. As a safeguard to protect policy holders from potentially fraudulent repair practices, many insurance companies have a Direct Repair Program (DRP) in place with pre-approved repair facilities. Although your insurance company will most likely provide a list of shops within your area that they officially recommend, the ultimate decision always rests with you.
Myth #2: You Have to Hire a Shop Based on the First Estimate you Get
You are not required by law to get more than one estimate, but it is often in your best interests to do so. When you hire a plumber or contractor to work on your home, you probably take the time to get at least a couple of estimates so you can compare costs and other options.
These days, the ability to get estimates makes the process quick and easy. Based on the estimates you receive, you may even decide to pay for the repairs out of pocket instead of submitting a claim that could potentially cause your insurance premium to increase.
Remember that the lowest estimate is not always necessarily the one you should go with. Take the time to thoroughly research and vet the shop you are considering. Do they get great reviews? Do you personally know people who have worked with them and trust them?
Myth #3: All Auto Body Repairs are Eligible for Insurance Claims Coverage
Although most auto body repairs are going to be covered in full, be aware that others may only be partially covered, and some may not be eligible at all. Insurance policies can vary on this point—it all depends on the terms of your policy, your deductible, and the extent of the damage.
Read the fine print of your policy in advance, so you won’t have any nasty surprises when your collision repair shop presents your final bill.
Myth #4: Only Dealerships Can Provide OEM Parts to Ensure the Highest Quality Repairs
Canadian insurance laws stipulate that damaged cars must be repaired with either original equipment manufacturer (OEM) parts or aftermarket (third party) parts. Because OEM parts fit better, last longer, and work more reliably, many drivers want the peace of mind of knowing that these superior quality parts will be used to repair their car.
However, many drivers also mistakenly believe that only dealerships have access to OEM parts for repairs. This is another collision repair myth you should not fall for, because it is absolutely untrue. Although some independent shops will resort to using aftermarket parts, the majority of reputable autobody repair shops (including Mitek) are committed to using only OEM parts for all repairs due to their reliable quality and predictable performance.
Myth #5: Collision Repairs Completed by an Independent Shop will Void the Vehicle Warranty
Having a trusted independent repair shop look after your vehicle’s collision repair will not affect your warranty in any way, shape or form, so don’t let anyone tell you different. The only exception would be if the repair was completed after the expiration of the stated warranty period. Otherwise, just be sure to keep copies of all paperwork for submission with your insurance claim, and know that your existing warranty will continue in full force and effect.
Tips for Choosing a Collision Repair Shop You Can Trust
The vast majority of shops out there do good, honest work, but unfortunately, there are bad actors lurking in every industry. Although these tips are just basic common sense, heed them well to protect yourself from costly mistakes and buyer’s regret as you choose a collision repair shop.
- Ask for recommendations from friends and family, and check online reviews to see what past customers have to say.
- Is the shop experienced (ideally manufacturer-certified!) with making repairs to your specific make and model?
- Visit the shop in person if possible. Is it clean and well-organized? Do staff members seem friendly and forthcoming in answering your questions?
- Either through the website or in person, make a note of the shop’s certifications, licenses, warranty programs, and evidence of ongoing technician training. If any or all of these are lacking, that could be a red flag.
Above All, Trust Your Instincts
Whether or not you ever get into an accident (and we sincerely hope you won’t), choosing a collision repair shop isn’t just about fixing your car – it’s about trusting the people behind the repairs. While there are other collision repair shops out there, not all of them prioritize your rights, safety, and satisfaction the way we do at Mitek.
We follow the highest industry standards, invest in ongoing technician training, and ensure every repair is done with precision and integrity. When you choose Mitek, you’re choosing a team that genuinely cares about you and your vehicle – because doing the right thing isn’t just our promise, it’s our standard.
We hope these tips helped.