Generally, the insurance company that you deal with, has preferred auto repair and collision shops that they will recommend to you after a collision. Your insurance company will give you the names and addresses of those shops and direct you to these preferred collision shops. These shops agree to the insurance company’s Direct Repair Program (DRP) guidelines consisting of discounted labour rates & parts.
Should You Follow Their Suggestion?
Since these DRP shops have a working relationship with your insurance company and are familiar with how to deal with you and your car, it may be quick, convenient, and easy for you to deal with the DRPs. But how do you make sure it is the right thing for your car and the best solution for you, the car owner?
Remember that these shops are motivated to keep costs down to please the insurance company and guarantee future insurance business. Don’t get me wrong, these shops can be reputable companies that do-good work, national chains even.
But Is It the Right Repair For Your Car?
Are the DRPs putting your needs behind the insurance company’s need for best pricing? Is there a better way to get your car repaired that is right for you, the car owner?
What should you do?
My suggestion is to contact a collision and repair facility of your choice, one that is certified by the manufacturer to work on your car and most importantly, one that places your needs above the needs of the insurance company. Listen to their recommendation first and then decide where to take your car.
Remember, it is your insurance company’s obligation to return your vehicle to its pre-accident/loss condition. However, it is up to you to find the right shop to deal with. Work with an auto body shop that will act as your advocate and look out for your best interests. They will deal with your insurance company and make sure that your car is restored to its pre-accident condition.
Many Auto Body, Collison and Repair shops do good work. Deal with one that has your best interest in mind and advocate for you and for your repair.
Proud owner of Mitek Fine Autobody & Paint
Serving Kitchener, Waterloo. Cambridge, Guelph, and surrounding region since 1980